Your IT dashboards may be green, your SLAs on target, and your backlog trending down — yet your internal customers are still frustrated. Why? Because metrics measure operational output, not lived experience. In this post, we explore why strong IT performance doesn’t always translate into trust, and what internal customers actually care about most.

Telehealth, virtual meetings - we slammed them in as a response to COVID-19. Now it’s time to launch an optimization project.